e-ticket and a ticket to the deferred printing. Log in "My ticket". Selecting "Return ticket". Next, click "Calculate the amount to return" and confirm all your actions. For electronic ticket have the opportunity to cancel the sample for each passenger, for a ticket with the Print Order is canceled in its entirety.
At the register:
Present in hand your personal documents (passport, driving license, etc.). The cashier will return your money after deducting the penalty for a refund, which is calculated "Ukrzaliznytsia".